Level Creek Property Restoration in Northeast Metro Atlanta | Disaster Restoration

Understanding Water Damage Insurance Claims: 3 Types of Water Damage

2026-09-10T00:00:00.05Z

Water Damage Insurance Claims

A burst pipe, leaking appliance, or toilet overflow can quickly become a costly and dangerous hazard. Water losses can quickly cause significant damage, leaving homeowners wondering, "How much is this going to cost? Where is the water coming from? Will my insurance cover it? And of course, what do I do first?"

Navigating insurance claims can be confusing, and while the water category determines the level of contamination, it doesn't directly determine coverage. Coverage is dependent on the cause of the damage, terms of the policy, and whether the loss occurred suddenly and accidentally. However, understanding how insurance companies classify the three categories of water damage can help homeowners better understand their situation and restoration need.

Category 1 Water Damage

A category one water loss is considered damage originating from a sanitary source, meaning it does not cause significant risk to humans. Category one water losses, or clean water losses, can occur after a water supply line leaks, sink overflow, or melt ice. Clean water can soak into flooring, drywall, and cabinets, creating concern for additional damage and mold growth. Although the water is clean, it's important to address the damage quickly to avoid expensive restoration.

Category 2 Water Damage

A category 2 loss, or gray water, means there's an elevated level of contaminants that can be unsafe for humans to contact or consume. Gray water contains a significant level of chemical, biological, or physical contamination. Examples of gray water disasters include discharge from dishwashers or fire protection sprinkler water leaks. It’s important to consider that untreated gray water can advance to category 3 water. During remediation and restoration, Level Creek thoroughly documents the source of water damage and affected areas during insurance coordination.

Category 3 Water Damage

A category 3 water loss is caused by grossly unsanitary, contaminated water which poses a severe health and biohazard risk. Category three losses are often referred to as black water and can originate from sewage backups, river overflows, or toilet overflows. Black water contains organic matter, bacteria, and toxic agents which can cause serious illness. The contaminated materials are quickly discarded, making space to thoroughly disinfect the area in preparation for the rebuild to pre-loss condition.

Unsure How to Handle Water Damage?

As restoration professionals, we completely understand water damage is not something that homeowners experience on a regular basis. Our IICRC-certified technicians and dedicated project managers are committed to simplifying the claims experience and restoring both your home and peace of mind. When unsure what to do, contact Level Creek Property Restoration to schedule a thorough property inspection, prevent secondary damage, and navigate the insurance claims experience.

At Level Creek Property Restoration we are committed to restoring lives with an uncompromising commitment to quality. As an insurance professional partner, we deal with major carriers daily. We understand that communication between the agent, adjuster, homeowner, and restoration contractor must be clear, concise, and correct. To reach our goal, we approach each water loss insurance claim with empathy, diligence, and integrity.

Level Creek Property Restoration Helps Homeowners Recover

Water damage can quickly cause extensive damage. Level Creek Property Restoration is available 24/7 to support homeowners and property managers experiencing water damage. If you experience or suspect water damage, contact Level Creek Property Restoration for comprehensive water damage recovery in Bethlehem, Bogart, Dacula, Lawrenceville, Loganville, Monroe, Winder, and surrounding cities in the Northeast Metro Atlanta area.

Comprehensive Water Damage Restoration Services Available Anytime at [[phone]].

24 Hour Emergency Water Removal
Extraction & mitigation
Complete Structural Drying & dehumidification
Infrared Camera Leak & moisture detection
Hardwood Floor drying and restoration
Board Up
Roof Tarping
Complete Structural Reconstruction & Restoration
Safety/Containment Barriers
Water Damage Dry out & Restoration

Septic Backup and Toilet Overflow in Loganville, GA

2026-08-07T10:09:53.05Z

The policy holder contacted Level Creek Property Restoration to perform emergency water extraction. Expert mitigation technicians arrived on site to begin containment, extraction, removal, and disinfection. The IICRC certified mitigation technicians thoroughly cleaned the space, removed contaminated materials, and restored the property to pre-loss condition.

Level Creek Property Restoration is available 24/7 for emergency water damage restoration, ensuring quick response time, and efficient restoration to pre-loss condition. Homeowners in Loganville, Snellville, Monroe, Lawrenceville, and surrounding cities trust Level Creek Property Restoration comprehensive property damage restoration.

Flooring Restoration in Habersham County Georgia

2026-07-13T16:39:55.05Z

With over 15 years of experience in water damage restoration, Level Creek Property Restoration was contacted to manage the entire scope of mitigation and flooring restoration. Once the affected materials were removed and the structure was thoroughly dried, our reconstruction team installed brand new luxury vinyl plank flooring (LVP), returning the property to pre-loss condition.

Once the repairs completed, the homeowner shared their experience with Level Creek Property Restoration by leaving us a positive review. Check out her feedback below!

Water Damage Inspection for Allstate Policyholder in Bethlehem, GA

2026-07-06T10:16:39.05Z

After a thorough inspection, our technician found that only a light antimicrobial cleaning was needed. We also took the time to address the homeowner's concerns and recommend installing a dehumidifier to help control moisture levels. He later shared his experience by leaving us a 5-star review.

Check out his feedback below!

"Andy Mason is awesome! He has a wealth of knowledge and experience and not often do you find individuals that value honesty and integrity more than profit. I highly recommend Level Creek Property Restoration."

What it Means to Be a State Farm Premier Service Program Contractor

2026-06-15T00:00:00.05Z

Scheduling repairs and navigating insurance claims after experiencing property damage can be overwhelming and time consuming. With over 15 years of experience in insurance restoration, Level Creek Property Restoration is proud to be a part of the State Farm Premier Service Program.

This voluntary program consists of a network of vetted contractors, trusted to assist policyholders in repairing and restoring their property after a loss. Contractors in the program are selected for their ability to deliver quality workmanship, reliable service, and a positive customer experience.

At Level Creek Property Restoration, we understand how disruptive property damage can be. Whether a home or business is affected by water, fire, mold, or storm damage, property owners often struggle to restore their property to its pre-loss condition. Being part of this program reflects our commitment to delivering an excellent experience through fair pricing, on-time performance, and quality craftsmanship.

One of the key benefits of the Premier Service Program is the confidence it provides homeowners during a stressful time. Our team coordinates with insurance carriers, documents property damages, and manages projects from initial mitigation through complete restoration. Our goal is to simplify the insurance claim repair process and continue to serve State Farm policyholders with the professionalism, quality, and care they deserve.

Water Damage Insurance Claim Support in Georgia

2026-05-28T16:37:30.05Z

After the homeowner filed a claim with Travelers Insurance and chose Level Creek Property Restoration to manage the project, our team quickly mobilized to take control of the situation from start to finish.

We began with emergency mitigation, including water extraction, removal of saturated flooring, and targeted demolition to prevent further structural damage and secondary issues like mold growth. Once the home was stabilized, our reconstruction team transitioned seamlessly into the rebuild phase.

The property was fully restored with new engineered flooring, cabinetry, appliances, and fresh interior paint, returning the space to a clean, functional, pre-loss condition. Throughout the project, we coordinated closely with the insurance carrier and guided the homeowner through each step of the claims and repair process.

This project highlights our ability to manage both mitigation and reconstruction in-house, streamline insurance communication, and deliver a complete, high-quality restoration experience under one roof.

Georgia Property Damage Insurance Claim Support

2026-05-26T12:16:27.05Z

Level Creek Property Restoration quickly assigned an experienced project manager to inspect the property and take immediate steps to prevent further damage. Within two hours, our mitigation team arrived on site and began emergency response service. Our IICRC-certified technicians tarped the damaged roof and removed standing water from the attic. Professional drying equipment was also used to lower moisture levels during mitigation.

Sudden and accidental property damage can be overwhelming for homeowners to navigate alone, especially when it comes to communicating with insurance providers. Many insurance companies require immediate action following a loss, making it essential to contact a trusted restoration professional as soon as possible.

Our project manager met directly with the homeowner to assess the damage, discuss the estimated scope of repairs, and explain the next steps in the insurance claim process. We simplified the claims experience for the homeowner by documenting the loss, coordinating with the insurance provider, and scheduling the repairs.

With over 15 years of experience, homeowners in the Buford area entrust Level Creek Property Restoration with expert property damage repair and insurance claim assistance.

Trusted Disaster Restoration in Buford, GA | Gwinnett Business Radio Podcast Transcript

2026-05-07T00:00:00.05Z

Transcription Details

Andy Mason of Level Creek Property Restoration joins Garrett Ervin on Gwinnett Business Radio to discuss how Level Creek, a fully licensed disaster restoration contractor, supports homeowners and insurance carriers through the property damage restoration and claims experience. Check out the transcript below!

Transcript Results

Garrett Ervin 0:00

Broadcasting from the Subaru of Gwinnett studio located inside the Gas South Convention Center in Duluth, Georgia. Gwinnett Business Radio is available on Apple Podcasts, Spotify, iHeartRadio, or wherever you enjoy your favorite podcast.

Garrett Ervin 0:44

So, we're going to get right into property restoration with Andy Mason. How did you get into property restoration? Do you just like helping people? Was it a necessity or a desire?

Andy Mason 0:59

We started about 16 years ago. We're a Gwinnett-based business, and as we were talking a little bit earlier, there’s a need for a good quality local restoration company. We're a niche business. While I'm a general contractor, I’m also supporting people experiencing disasters.

Whether it’s a business owner or a homeowner experiencing fire, flood, or storm damage, Level Creek Property Restoration knows how to manage the entire process. Our project managers coordinate directly with insurance carriers, shepherd the property manager through the claims process, and schedule repairs.

Andy Mason 1:35

Any good general contractor can rebuild a house or business, but there’s so much more to it. When you're dealing with insurance, you must consider policy limits, coverage, upgrade costs, deductibles, and so much more.

Quite frankly, it can be confusing for the insured to navigate the insurance company’s bureaucracy when restoring the property to pre-loss condition. We improve the claims experience for the property owner and the insurance carrier.

Andy Mason 2:09

That includes affordability, efficiency, and simplifying the insurance claim experience. As a family-owned business, we understand the importance of thoroughly and quickly restoring the property.

We want these people’s lives to be made whole again.

I mean, if a local restaurant closes after a kitchen fire or flood, they need to get back open as soon as possible. They need to start serving food and generating income.

If a family is displaced from their home, they might hear it's going to take eight months to a year to get them back in their house. Well, let's try to make it six months, four months.

They need continuity back in their life, and that's what we're great at. We’re a hands-on, local company that strives to provide a better claims experience.

Garrett Ervin 2:50

You mentioned restaurants may have a kitchen fire or sink flood. So, it sounds like Level Creek Property Restoration will work with just about any business. Is there anything that you shy away from?

Andy Mason 3:00

Well, there are things we can and cannot do. We don't handle asbestos issues, but we are aligned with companies that do. So, if we run into an older home with asbestos, we can bring in the team that handles it. Other than that, we can repair any property damage.

Garrett Ervin 3:14

So, you've got the resources?

Andy Mason 3:15

Exactly. After an asbestos specialist steps in, we come in to finish up the repairs. So, there's really nothing that we cannot do.

Garrett Ervin 3:21

You're basically a one-stop shop for repairing property damage.

Andy Mason 3:22

Absolutely, and that's what people want. It can get complicated when homeowners try to coordinate repairs on their own. For example, they might know a plumber, but not an electrician, but their neighbor knows how to install sheetrock. That’s a heavy burden for homeowners to carry on their own.

We're general contractors. We have the resources, training, and experience to get the house or business repaired as quickly as possible.

Garrett Ervin 3:41

That’s helpful for homeowners and property managers because if they’re working with somebody like yourself, with experience, what feels traumatic and stressful for them is something you experience daily.

Whether a fallen tree damages the roof or a grease fire destroys the kitchen, property damage truly affects people’s lives. Knowing that they have a strong team behind them is important. I now understand why you mentioned that you’re a niche business.

Andy Mason 4:07

It’s true. One of the core values I instill in our team is empathy. It’s crucial to empathize with everyone.

When we're at somebody's house, they’re not just looking for a remodel. Sometimes, it’s because they’re scared after their house burned down or their basement has two feet of standing water.

Garrett Ervin 4:33

Definitely.

Andy Mason 4:34

The empathy of being there and supporting them through this difficult time. We explain the process, set repair expectations, and give them some peace of mind. I tell them all the time, Sir or Ma'am, this has probably never happened to you before, but we deal with it every day, and we know the steps that we need to take to restore your home.

Andy Mason 5:00

We’ve responded to homeowners who’ve just lost a loved one and all their belongings in a fire. It’s natural for these people to feel overwhelmed and unsure where to start. Their minds are just racing, and we want to get them moving in the right direction.

Garrett Ervin 5:22

Empathy is an important aspect you mentioned. As you said, they are going through a traumatic experience.

Garrett Ervin 5:32

What are some of the losses that Level Creek Property Restoration deals with on a day-to-day basis, other than house fires or fallen tree damage?

Andy Mason 5:40

We see a lot across both residential and commercial properties. We’ve responded to local daycares experiencing flooding after a student crammed Barbie down in the toilet. Water was leaking everywhere, so we immediately sent our 24/7 emergency water removal crew.

Andy Mason 5:49

We're currently restoring several properties impacted by catastrophic fire damage. Insurance agents and adjusters refer to these as large-loss fire claims. From electrical and grease fires to kitchen floods, burst water heaters, basement mold, improper fireplace use, and more.

Andy Mason 6:06

After I leave here, I'm going to the Montessori school in Buford. They contacted us after suspecting mold in one of the classrooms.

So, we’re going to take air sampling tests and inspect the property. We provide the facilities manager with a clear plan for repairing the building.

Andy Mason 6:19

Our team has seen firsthand how suddenly many different types of property damage can occur and the impact they can have. It might be a $3,000 bathroom water damage mitigation and restoration, or it might be a $400,000 house that burned to the ground. It just depends on what the day gives us.

Garrett Ervin 6:32

So, you mentioned mold testing. Is that something that you do on-site, or do you collect samples and send them away? Obviously, if someone experiences a disaster, you want to make sure the air is clean. Do you also do air quality testing?

Garrett Ervin 6:49

More specifically, if a business needed to ensure its employees weren't exposed to hazards such as a chemical spill, would your team also be able to handle those repairs?

Andy Mason 6:56

Absolutely. We handle a wide range of property damage situations, and there’s very little our team isn’t equipped to manage.

Depending on the situation, we perform services such as air quality testing and moisture readings. When it comes to mold, we can also coordinate with an independent industrial hygienist at an independent lab to professionally test the samples.

Andy Mason 7:18

If there’s a large property with widespread contamination, we contact the third-party hygienist. They provide the testing results, our team remediates the mold damage, and then additional samples are taken to ensure the space has been properly cleaned and returned to a safe baseline condition.

Garrett Ervin 7:36

So, you've got to be careful about mold, right? Not every remedy you see online resolves the issue.

Andy Mason 7:38

Yes, it’s very important. Someone without the proper experience may think, “it looks fine, I cleaned it up,” but without proper testing and remediation, there can still be underlying contamination or elevated moisture levels that create ongoing issues.

That’s another reason we bring in industrial hygienists; they provide an independent verification that Level Creek thoroughly cleaned the property.

Garrett Ervin 7:55

Yeah, there could be hidden mold behind a wall, under the floor, in the basement, or something like that.

Andy Mason 7:59

These air sampling tests help us find traces of mold, whether they're visible or not. Our certified technicians follow IICRC protocols, whether mold removal, encapsulation, or professional cleaning is required. At the end of the day, we want to make sure you’re breathing clean air.

Garrett Ervin 8:14

So, what's your average response time to a disaster?

Andy Mason 8:17

Typically, if it's a disaster, we like to be on site within two hours.

Garrett Ervin 8:22

Wow, that’s very quick mobilization.

Andy Mason 8:23

That's 24/7 and 365. That includes Christmas Eve, July 4^th, etc. We’ll be there. Property damage can happen at any time, which is why it’s important to respond quickly and take the proper steps to prevent and mitigate further damage.

Andy Mason 8:40

The insurance company often emphasizes that same point. If there’s a delay in stabilizing the property, even by just a few days, they may attribute additional damage to that delay. That’s why it's critical to have a certified team on-site as quickly as possible to assess the situation and prevent any further damage from occurring.

Garrett Ervin 8:54

Can you walk me through how you interact with insurance companies? Homeowners often carry insurance because it’s required by their mortgage, but after a loss, they may not know the proper steps to take. Do you work directly with the insurance provider, or do you primarily guide the homeowner through the claims experience?

Andy Mason 9:16

That’s a common misconception. People assume we’re “in the pocket” of the insurance company, but that’s not the case. The homeowner hires us and ultimately pays the bill. Yes, the insurance carrier provides the funds, but we work for the homeowner.

Andy Mason 9:30

One of the benefits of working with a reputable restoration company is that we understand exactly what’s required to return someone's home to pre-loss condition.

We know how to communicate with insurance carriers. If additional damage is discovered after the estimate is approved, we will properly document and update the estimate as needed.

We advocate for the homeowner from start to finish, ensuring the appropriate funds to restore the home or business are provided.

Andy Mason 9:53

We’re an advocate for the insured. We tell people, “You pay your premium every month, now it's time for the insurance company to put you back in pre-loss condition.” We don’t cut corners.

Garrett Ervin 10:10

I wouldn't know where to start if something happened to my house.

Andy Mason 10:12

Most people would probably say, “I'm going to file an insurance claim right away,” which may not be the best idea. Depending on the situation, it can be very helpful to contact a restoration company early to inspect the damage and discuss next steps.

Several factors determine whether a claim is likely to be covered or denied. Insurance providers often look at whether damage occurred suddenly or accidentally, as opposed to being the result of ongoing poor maintenance. Our goal is to improve the claims experience and support the homeowner.

Over the past few years, we’ve noticed several emerging trends within the insurance and claims industry.

Garrett Ervin 10:28

How is the insurance industry changing? How does that affect you and the insured?

Andy Mason 10:28

The industry is absolutely changing. We’ve seen our clients experience a large shift in deductibles. We always encourage homeowners to meet with their insurance agent at least once a year to learn about their coverage.

As we continue to build relationships with insurance agencies, we gain a better understanding of how to serve the homeowner and provide a more efficient, positive claims experience. Homeowners need to understand their deductible and what’s covered under their policy, and we help clarify those details if needed.

Andy Mason 10:49

A few years ago, a homeowner contacted us after their house was destroyed in a fire. They had $300,000 in coverage but hadn’t reviewed their policy in years. Unfortunately, they were significantly uninsured.

With rising real estate values, their home was worth close to a million dollars, leaving a significant portion that they had to pay out of pocket.

Garrett Ervin 11:12

Wow. So, homeowners, property managers, and business owners should meet with their insurance agent to discuss their coverage every year.

Andy Mason 11:13

Absolutely, and ask questions. When I renew my commercial lines for Level Creek, we meet in person and go over the coverage page by page.

Don’t be afraid to ask questions about what something means, whether you have the best coverage, or what your options are. Your insurance agent is there to help you.

Garrett Ervin 11:18

Would homeowners also benefit from asking these questions?

Andy Mason 11:22

Yes, because in many cases, deductibles have been increasing significantly. We’ve seen policies with deductibles around 1%, which can have a major impact on out-of-pocket costs during property damage remediation.

Garrett Ervin 11:30

Right.

Andy Mason 11:31

So, if you have an $800,000 home with an $8,000 deductible, are you going to file a claim for $5,000 worth of damage?

Garrett Ervin 11:40

No.

Andy Mason 11:40

It’s important to be cognizant of who you’re working with and what your policy covers. That's why I always like to recommend researching local insurance agents.

Yes, you could call a random national brand on TV hoping to save a few bucks, but when something happens, you want to be able to reach someone you know. I’d want to talk to someone I’ve sat down and spoken to.

Garrett Ervin 12:03

So, when you’re working with insurance agencies as a trusted restoration contractor, it sounds like there’s a lot of relationship-based trust on both sides. Whether the insurance agent recommends the homeowner contact Level Creek or the homeowner requests Level Creek directly, there’s an opportunity for discussion.

Andy Mason 12:10

Exactly. We often hear insurance agents give feedback like, “Oh, you’re using Level Creek, they’re great,” or “We recommend Level Creek because we know they’ll take care of you.”

Garrett Ervin 12:21

Right, “We know they're going to do a thorough job, and when the job is done, you're going to be back to pre-loss condition.”

It sounds like it saves the insurance company money when they refer a restoration company that provides trustworthy, professional, affordable, and efficient craftsmanship.

Andy Mason 12:38

You're absolutely right. It all comes down to your reputation and your quality of work. We also have a good reputation with insurance adjusters in the area.

You’re right, it does save the insurance company money. For example, sometimes there are additional living expenses.

Andy Mason 12:53

If someone is displaced from their home after property damage, the insurance company pays for them to have a place to stay.

If you live in a 7000 square foot, five-bedroom house, they can't put you in a one-bedroom apartment 50 miles away. They must provide acceptable housing until the property is repaired. Insurance companies often pay a lot of money for that.

Andy Mason 13:08

If we can step in quickly and efficiently repair the property to pre-loss condition, it benefits everyone involved. For example, if an insurance policy allows for 12 months of additional living expenses, but we’re able to get the homeowner back safely in their home within 8 months, we’ve not only helped the family or business recover faster but also helped the carrier manage the claim more efficiently.

Garrett Ervin 13:27

I bet the insurance companies appreciate that.

Andy Mason 13:30

Absolutely.

Garrett Ervin 13:30

Now, the restoration industry has been around for quite a while. Within the past few years, what changes have you noticed?

Andy Mason 13:39

It’s cyclical. Whether it’s the construction environment or the economy in general. Atlanta is a large metropolitan area. You can swing a dead cat and hit a restoration company, but it matters who you trust.

Andy Mason 14:01

It’s important to research who is coming to your home. As I said, there are plenty of companies out there, but not everyone operates the same way.

There are companies with people we call fire chasers. They have people listening to scanners who wait for a situation like, “Ms. Smith's house on Elm Street is on fire,” and send a salesperson to their door.

We don’t operate that way.

Garrett Ervin 14:20

Especially with how technology is advancing, there are plenty of resources to research trustworthy companies.

Andy Mason 14:24

It’s incredible. We got a call a month or so ago from a homeowner asking us to repair their home, and they mentioned that ChatGPT had said that Level Creek Property Restoration is one of the best restoration companies in the Buford/Suwanee area.

As a homeowner or business owner, ask your agent or adjuster about trusted restoration contractors. I wouldn’t just immediately go with someone who shows up on your doorstep or leaves a flyer in your mailbox.

Garrett Ervin 14:56

I appreciate all the information you provided us with. Is there anything else you wanted to share about Level Creek Property Restoration?

Obviously, we want to know how people can get in touch with you.

Andy Mason 15:19

Of course, thank you.

Our website is levelcreekcs.com, our Facebook is Level Creek Construction Services, and you can find us on Instagram at Level Creek Property Res.

Our phone number is [[phone]].

Andy Mason 15:21

Please know, you can call our office anytime. 24/7 and 365.

If you wake up at two o'clock in the morning to a flooded bathroom after a toilet overflow, a Level Creek Property Restoration employee will be available to answer your questions and send a technician immediately if needed.

Andy Mason 15:36

We truly are here to help the community. We're a local, family-owned and operated business. I was born and raised here in Georgia. I've been a Gwinnett resident for a long time.

Had a lot more hair, ha-ha.

Garrett Ervin 15:47

You and me both.

Andy Mason 15:49

I’ve got a face for podcasting.

Garrett Ervin 15:53

Right. If I had a dollar for every time I said that, I'd have $10 right now.

Andy Mason 15:56

Exactly.

Andy Mason 15:56

There are some good companies out there, and I know we’re one of them.

Whether you use Level Creek or not, just make sure you are choosing a company you can trust to put your home or business back together.

Garrett Ervin 16:08

Yeah, homeowners need to research which repair contractors are trusted by insurance companies and properly trained.

If you experience property damage, contact Andy Mason at Level Creek Property Restoration.

Garrett Ervin 16:16

Andy, we appreciate you being at the show today. I wish you the best and continued success with Level Creek Property Restoration.

Andy Mason 16:30

Well, I appreciate it. Thank you for having me.

Pipe Burst Insurance Claim Restoration in Commerce, GA

2026-05-04T10:50:28.05Z

As a trusted repair contractor, Level Creek Property Restoration was contacted to support the homeowner through the entire insurance claims process from start to finish. Our experienced project managers assessed the damage and discussed the homeowner's deductible when coordinating with the insurance agent. When it comes to property damage, who you contact matters. Homeowners in Commerce and surrounding Atlanta cities trust Level Creek Property Restoration with emergency water removal, structural drying, and rebuilding damaged homes. Our team helped the homeowner make informed decisions regarding the insurance claims process

to the complete rebuild.

Fire Damage Cleanup: Initial Steps to Restore Your Fire-Damaged Home

2026-04-08T00:00:00.05Z

What is Fire Mitigation?

Fires can quickly cause devastating damage, turning one structurally sound home or business into an unsafe environment within minutes. Even after the flames are extinguished, issues like structural instability, water damage from firefighting efforts, and lingering soot can continue to cause further damage.

In the aftermath, the recovery process may feel overwhelming, but the steps taken immediately after the incident play a critical role in determining both the cost and timeline of restoration. Level Creek Property Restoration supports homeowners 24/7 by quickly scheduling mitigation and effectively navigating the insurance claims process, ensuring successful fire damage remediation.

Once the fire is extinguished, mitigation is the first step in protecting the property and preparing for a safe, efficient rebuild. Mitigation focuses on reducing the severity of the damage, often beginning with inspecting the structural stability and preventing further damage. This process includes inspecting, securing, and cleaning the property in preparation for rebuilding to pre-loss condition.

Assessing and Securing the Fire-Damaged Property

During the initial stages, a post-fire inspection is conducted to determine whether the property can be safely entered and restored. IICRC-trained contractors determine the type and extent of damage. Extreme temperatures can warp and weaken building materials, leaving visible and hidden hazards. Collapsed walls, warped ceilings, and toxic soot residue are common concerns following a house fire. For safety purposes, homeowners should avoid entering the property until after the assessment.

After a fire, it’s important to seal off any exposed areas, including damaged roofing, doors, and windows, to prevent intrusion and secure the property. Level Creek Property Restoration offers 24/7 emergency services, including fire damage board-up and roof tarping for both homeowners and businesses. Our team responds quickly, simplifies the insurance claims process, and always prioritizes restoring your property efficiently and safely.

Demolition and Water Removal

Once the property is secured, technicians immediately begin the drying process by removing standing water. Industrial-grade mitigation equipment, including drying fans and dehumidifiers, lowers moisture levels and prevents secondary damage. Property damage cleanup also involves removing unsalvageable materials, like wet sheetrock, burned furniture, and other affected contents. Content specialists may be contacted to remove delicate or salvageable personal items for additional cleaning, allowing homeowners to recover what they can before the next phase of restoration.

Specialty Cleaning: Smoke and Soot Removal

After water extraction and debris removal, IICRC-certified technicians focus on deep cleaning and deodorization. Smoke, soot, and lingering odors can continue to affect the property long after the fire is extinguished. Smoke and soot penetrate surfaces, leaving behind unpleasant odors that seem inescapable. Our trained technicians use state-of-the-art equipment and follow all IICRC standards for professional fire and smoke damage

Technicians use HEPA vacuums, thermal fogging, and ozone treatments to eliminate odors and reduce airborne particles. Commercial-grade restoration chemicals are also used to thoroughly remove stubborn residue from soot, smoke, and odor. With transparent pricing and expert care, Level Creek Property Restoration guarantees the removal of unpleasant smoke odors from your home or business.

Simplifying Fire-Damage Recovery

Restoring a property includes more than an inspection, water removal, thorough cleaning, and odor removal. After fire mitigation, fire-damage reconstruction returns the property to pre-loss condition. In addition to our mitigation technicians, our project managers play a critical role in ensuring a seamless recovery. Our project managers schedule repairs, coordinate with the insurance provider, and document progress, ensuring an efficient recovery from fire mitigation to the complete restoration.

Our technicians provide fast, professional, and reliable fire-damage cleanup services to Buford, Suwanee, and surrounding Atlanta-area cities. Contact Level Creek Property Restoration to learn more about cleaning up, rebuilding, or filing an insurance claim after a fire.

Pipe Burst Emergency Remediation

2026-03-10T15:54:31.05Z

The insurance agent recommended Level Creek Property Restoration as a trusted contractor for mitigation and restoration services. Our IICRC-certified technicians responded to the 24/7 emergency water removal services call and arrived on site within the hour. Since the pipe burst went unnoticed for several hours, remediation took several days to stabilize. During mitigation, the technicians removed standing water with vacuums and installed state-of-the-art drying equipment. Dehumidifiers, drying fans, and air movers increased ventilation, lowering humidity levels. Project managers also coordinated with the American Family Insurance Agent, updating the homeowner every step of the way.

Rebuilding Property Damaged by Vehicle Crash

2026-03-09T16:48:21.05Z

Once the homeowner filed an insurance claim, Level Creek Property Restoration stepped in to manage the covered repairs. A project manager was assigned to inspect the damage, coordinate directly with the homeowner's insurance provider, and manage every step of the rebuild. After the car crashed into the house, the homeowner was relieved not to face the burden of navigating home and auto policy coverage alone. Our IICRC-certified technicians consistently communicated with the homeowner to discuss the repair costs and coverage provided by Southern Trust Insurance Company. If your home or business is struck and damaged by a vehicle, our restoration professionals are trained to provide expert assistance.

Water Damage and Sewage Cleanup Service

2026-03-09T11:13:23.05Z

Requiring immediate attention, Level Creek Property Restoration responded to the emergency water services request and arrived on scene within the hour. IICRC-certified technicians shut off the water and power supply and began removing standing water as quickly as possible. Level Creek Property Restoration uses state-of-the-art drying equipment, such as dehumidifiers, wet vacuums, and air movers, to stabilize the area. When it comes to water damage, especially sewage removal, the sooner remediation can begin, the better. Our project managers implement mitigation techniques as quickly as possible to avoid costly restoration costs. From water removal to rebuilding the living room, Level Creek Property Restoration communicated directly with the homeowner's Mercury Insurance agent, facilitating a smooth restoration.

Storm Damage and Roof Restoration in Pendergrass

2026-03-06T17:13:00.05Z

Level Creek Property Restoration responded to the emergency tarping request within the hour to secure the property. Homeowners should evacuate immediately and not return inside until it's deemed safe. Sudden damage caused by a storm is often covered by insurance, but it's important to review your deductible and policy's coverage. After temporarily protecting the damaged roof from leaks, the project manager coordinated directly with the insurance provider to file an insurance claim. The covered scope of repairs included structural repairs, exterior restoration, and interior repairs. Level Creek Property Restoration offers 24/7 emergency response services if your home or business experiences extensive roof damage.

Water Damage and Sewage Cleanup Service

2026-03-06T16:01:56.05Z

Water emergencies can strike unexpectedly, causing significant damage quickly. Water damage can occur after sump pump failure, water heater failure, overflowing toilets, sewer backups, and more. Our IICRC-certified technicians offer 24/7 emergency services, comprehensive flood cleanup, and customer satisfaction.

After contacting Level Creek Property Restoration for emergency water removal services, technicians arrived immediately to stop the leak and begin stabilizing the area. The mitigation crew used vacuums to remove standing water, dehumidifiers to lower moisture levels, and cleaning agents to sterilize the area. Contact us to learn more about monitoring water usage, regular inspections, and preventing water damage in your home or property.

State Farm Roof Restoration in Nicholson

2026-03-06T15:22:22.05Z

As a trusted repair contractor with State Farm, Level Creek Property Restoration was contacted to handle the repairs following the storm damage. Technicians arrived on site within the hour to tarp and board up the affected areas, protecting the interior from water intrusion. Our project manager coordinated with the homeowner's State Farm agent to file a claim and move forward with documentation. Roof restoration can be costly, but our contractors are trained to advocate on the homeowner's behalf when discussing insurance claim coverage.

The roof damage was caused by sudden perils, such as wind, meaning the insurance will cover the repairs. Coverage can differ based on deductibles and overall policy coverage, making it imperative to speak with your agent. After receiving an approved scope of repairs, Level Creek Property Restoration repaired the underlying structure and replaced the entire roof. Insurance roof replacement, including roofing, interior restoration, and full reconstruction, is available for Nicholson and the surrounding Jackson County, Georgia cities.

Basement Water Damage Restoration in Lula

2026-03-05T14:02:52.05Z

Level Creek received the emergency water removal request and arrived on site immediately. When it comes to water intrusion, a small water stain can quickly turn into a collapsed ceiling. Contacting a mitigation technician as soon as possible is a crucial step in avoiding further damage. The IIRC certified technicians tarped the exterior of the property, located the source of the leak, and removed excess water. During the water damage remediation process, Level Creek Property Restoration worked directly with the homeowner's USAA insurance agent to ensure a smooth and efficient recovery.

Liability, Insurance, and Repairs Following Fallen Tree Damage

2026-03-05T12:00:27.05Z

A project manager was assigned to guide the homeowner through the entire recovery process from tarping to roof replacement. Emergency tarping and water removal services are available 24/7 for home and business owners experiencing property damage. Our IIRC certified technicians have the expertise to repair roofing, siding, framing, and interior damage caused by storm, water, and fire disasters.

During remediation and reconstruction, our project managers coordinate directly with the insurance agent, having the homeowner's best interest in mind. Navigating insurance claims can be tricky, but Level Creek works with all major providers like Progressive, Nationwide, State Farm, Allstate, Travelers, Hartford, and Mercury, ensuring a smooth restoration process from start to finish.

Pipe Burst Emergency Water Removal

2026-03-05T10:02:38.05Z

A homeowner in Jefferson noticed brown water stains appearing on the drywall, warping and discoloration on the wood flooring, and a musty odor coming from the kitchen area. A burst pipe led to a flooded kitchen and water damage in several surrounding areas. Leaks from water supply lines, appliances, and pipes can cause significant damage quickly.

What Water Damage Does Home Insurance Actually Cover?

2026-02-19T00:00:00.05Z

Water damage can happen unexpectedly, and understanding your homeowners insurance coverage can be incredibly helpful when navigating a stressful situation. From appliance leaks and burst pipes to plumbing issues and roof leaks, water damage is one of the most common and costly problems homeowners face. This often leaves homeowners asking whether it’s worth filing an insurance claim, whether the damage is covered, what the payout will be, and what’s included in their policy. While these concerns are valid, homeowners don’t have to navigate them alone. Level Creek has the experience of guiding you through every step of the repair process.

Is It Worth Filing an Insurance Claim for Water Damage?

Deciding whether to file an insurance claim often comes down to the size of the loss, your deductible, and your policy details. A free inspection from our restoration professionals can give you the clarity you need to make an informed decision. It’s also important to consider how the damage occurred. Sudden and unexpected issues are often covered, but ongoing problems without proper maintenance are usually not covered.

What Type of Water Damage Is Not Covered by Insurance?

Homeowners should also be aware of what’s not included in most standard policies. Sewer backups, flooding, and foundation leaks are commonly excluded unless extra coverage is added. Optional additions and standalone policies may be available for these types of situations.

Can I Claim Water Damage on My Home Insurance?

Sudden or accidental damages are often included in standard policies. Additionally, some standard home insurance policies do not cover flood damage or sewer backups. It’s important to meet with your insurance to ensure proper coverage.

What is the Average Insurance Payout for Water Damage?

Insurance payments are specific to each situation and can differ greatly. Policy limits, deductibles, and the extent of the damage all play a role in determining the amount. Payments are intended to cover the repair work required to return the property to pre-loss condition. This often includes emergency water removal, drying, mitigation, and restoration when needed.

How Level Creek Helps Homeowners Navigate Water Damage Claims

Water damage is often unexpected and stressful for homeowners to tackle alone. Whether a pipe bursts or your roof is damaged, our team has over 15 years of experience working with State Farm, Allstate, Mercury, American Family, Farmers, and all major insurance providers. Our project managers communicate directly with providers, advocate on your behalf, and ensure repairs are completed efficiently. Trust a professional to answer your toughest insurance questions and guide you through stress-free water-damage repair.

Fire Warnings & Fire Safety: What Homeowners Need to Know to Prevent Damage

2026-01-05T00:00:00.05Z

National Weather Service Issues Fire Risk Warning...Here's How to Protect Your Home

What This Means for Your Home

The National Weather Service is alerting Georgia property owners that there’s an increased risk for fires to start and spread quickly. Dry weather patterns leave vegetation, grass, garbage, and other materials drier and more likely to catch fire. Fires can be especially devastating during a season with low rainfall, low humidity, and strong winds. As a homeowner, understanding fire risks and taking safety precautions can lower the likelihood of fire and minimize potential damage.

Warning Signs

While indoors, keep an eye out for flickering lights, discolored outlets, and malfunctioning appliances. While outside, check the gutters and vents for any blockages. Be aware of your surroundings and keep an eye out for anything that can overheat. Overheated contents during the dry and windy weather make a small spark dangerous, so it’s important to be aware of your surroundings.

Take Action

Noticing potential fire risks is important, but taking action is what truly helps homeowners prevent damage. Regular safety checks, like ensuring the smoke detectors are working and fire extinguishers are easily accessible, can make a significant difference. Schedule routine chimney and HVAC inspections, and keep your home free of flammable hazards like fallen leaves, dryer lint, and stove grease.

Have a Plan

Although noticing potential fire risks and taking safety precautions can greatly reduce the risk of a fire, it’s important to remember that accidents can still happen. If a fire does start, preparation is key. Make sure you and your loved ones know where to find fire extinguishers, create and practice a fire escape plan, and have a list of emergency contacts readily available. By staying aware and prepared, homeowners can protect their property and enjoy peace of mind throughout the dry season.

10 Homeowner Maintenance Tips for a Safe Autumn Season

2025-10-31T00:00:00.05Z

Keep the Fall Season Fun...and Safe!

As temperatures continue to drop and leaves begin to fall, it's a great time to slow down and enjoy the change in seasons at home. During this time of year, homeowners might find themselves hanging a few extra decorations, cooking more often, lighting candles, or even hosting a bonfire. Whether you're spending a cozy night inside, roasting marshmallows by the fire, or cooking a new dish, safety is an essential component to enjoying your time at home. During all the fall festivities, simple maintenance checks can go a long way in protecting your property and loved ones.

10 Ways to Keep Your Family and Home Safe This Fall

Keep firepits and candles supervised, with fire extinguishers nearby
Avoid overloading outlets, especially when plugging in decorations
Check trees for weak or dead limbs
Keep pets away from flames and electrical cords
Stay aware of changing weather conditions
Test smoke detectors
Clean out air ducts
Clean air filters
Check for drafty doors and windows
Clean the chimney and fireplace

Want more safety tips?

There's nothing we'd love more than for you to have a fun, cozy, and safe fall season. These ten maintenance tips are an easy way to help protect your family and your home. If you'd like to learn more about protecting your property this season, we are happy to help!

Helping Hoschton Homeowners Protect Their Home and Navigate Insurance Claims

2025-10-17T00:00:00.05Z

As a restoration company, we understand that homeowners may struggle to navigate property damage and insurance coverage policies. Trying to figure everything out during a crisis can quickly become confusing and overwhelming. Many homeowners have questions like…

How do I handle a property damage claim? What does my insurance policy cover? How much is this going to cost? What does it mean when my insurance agent mentions claim-worthy damages? How do I repair this? What is deductible? Why do you recommend a restoration company over one of my buddies to handle the repairs? What are the common causes of homeowner claims? And so much more….

Many of these questions go unanswered each day. Given this ongoing issue, we decided to host an event to help homeowners protect their property and navigate insurance claims. Some of the topics discussed include signs of hidden damage to watch out for, the importance of meeting with your insurance agent, filing an insurance claim, and much more! By the end of the presentation, homeowners felt more empowered to make informed decisions regarding their property and insurance coverage.

As a family and locally owned business, we’ve dedicated the past fifteen years to supporting our community. Our mission is to restore peace of mind for homeowners facing property damage and insurance claims. We’re honored to assist our neighbors in Braselton, Hoschton, and the entire Northeast Metro Atlanta area.

Stay tuned for our next event if you’d like to feel more prepared to protect your property and navigate homeowners insurance!

Check out our Latest Podcast Episode, Water in the Home= Bad

2025-09-18T00:00:00.05Z

Join Andy Mason and Chris Turner on the latest Everything Home Podcast

Andy Mason, CEO of Level Creek, joins Chris Turner of Everything Home Magazine for a candid conversation on growing up in Georgia, running a family-owned business, and navigating the restoration industry. The two meet up at Toast and Jam, a cozy coworking space in downtown Buford. After catching up, they set up the mics, settle in, and get ready to dive into an honest conversation.

Discover what sets Level Creek apart and how we're committed to delivering top-notch services to our clients. Click the link below to watch the full episode on YouTube. Don't miss out!!

Maximize Your Homeowners Insurance: 5 Reasons to Meet Your Agent Annually

2025-09-30T00:00:00.05Z

5 Reasons Homeowners Should Meet Their Insurance Agent Annually

Homeowners should meet with their insurance providers regularly to stay informed and make the best decisions about protecting their property. As a preferred repair contractor for State Farm and Allstate, we’ve seen firsthand how valuable these meetings can be. Here are 5 key reasons why homeowners should consider meeting with their insurance provider at least once per year.

1. Stay Knowledgeable About Your Policy
As a homeowner, property damage is rarely something you anticipate. Understanding what your insurance plan covers helps you know what to expect if damage occurs. Homeowners who are familiar with their coverage and the claims process can respond quickly and take immediate action to prevent further damage.

2. Account for Life Changes
Life changes can all influence the type of insurance coverage you need. Some life changes include moving into a new home, a change in employment status, marriage or divorce, the birth or adoption of a child, or even transitioning to working remotely.

3. Take Advantage of Discounts and Deductible Options
Meeting with your insurance provider can help determine your goals and payment options available. Homeowners often have some flexibility when it comes to premiums, costs, and deductibles. Options may include standard deductibles, percentage-based deductibles, minimum deductibles, or even specialty policies. Regular check-ins ensure homeowners are aware of potential discounts, deductible adjustments, and coverage options.

4. Ensure Appropriate Coverage
As a homeowner, it is important to stay in regular communication with your insurance provider to confirm proper coverage is applied. Many factors can influence the amount of coverage a homeowner needs. A few variables that affect your policy include the size and type of home you live in, the amount of coverage you are comfortable with, how long you’ve lived in the home, your history of insurance claims, your credit score, and more. As a homeowner, reviewing these variables with an insurance provider helps you select a policy that’s best suited to your situation.

5. It’s FREE!
Meeting with your insurance agent once a year costs nothing and helps you get the most out of your policy. These free check-ins keep you informed about your policy, update your agent on any life changes, ensure your coverage fits your needs, and may even uncover discounts or savings opportunities. Since you’re already investing in protecting your home, it’s worth scheduling a meeting with your insurance agent!

10 Ways to Prevent Electrical Fires

2025-06-25T00:00:00.05Z

Melted Television, Electrical Fire

What is an Electrical Fire?

Electrical fires are often caused by overheating, malfunctioning, or damaged electrical components. Common sources include faulty outlets, space heaters, and misuse of extension cords. Electrical fires are among the most frequent household disasters. Once the fire is extinguished, a homeowner can contact their local insurance agency to file a claim and select Level Creek from the agency’s preferred network. While we provide 24/7 emergency services, it’s just as important to take preventative measures to reduce the risk of electrical fires.

10 Ways to Prevent Electrical Fire

Always plug in appliances directly into the wall, not an extension cord
Use light bulbs that match the wattage listed on the light fixture
If an appliance has a cracked or damaged cord, replace the appliance
Use power strips with internal overload protection
Conduct electrical inspections
Avoid Overloading outlets
Pay attention to flickering or sparks
Keep flammable materials away from outlets
Unplug devices when not in use
Use surge protectors

Mold Remediation and Abatement

2025-06-19T00:00:00.05Z

Mold hiding in your home... grossed out already?

Mold sounds gross enough, but it’s even worse when it's hiding somewhere in your home. Mold is a type of fungal microscopic organism that thrives in damp, humid areas. It may appear after incidents like roof leaks, pipe bursts, or even poor ventilation. Mold can grow in any space with high moisture, such as basements, kitchens, bathrooms, crawl spaces, and areas near windows and doorways. To avoid health risks and further home damage, it is important to reach out to a professional immediately if you suspect there may be mold in your home. Some of the signs to look out for include bubbled paint, uneven hardwood flooring, musty odors, or surface discoloration.

So, you have mold, now what?

Mold remediation, or abatement, involves a series of steps to remove or reduce the amount of mold. The key to tackling mold is acting quickly and following proper abatement techniques. Since mold is typically a sign of a more significant problem, it is important that the mitigation team first investigates what caused the growth as well as the type of mold present. Once this is determined, the team can decide how to proceed with abatement and prevent regrowth.

Abatement

After determining the cause and type of mold, the mitigation team can proceed with abatement. The abatement process includes containing the affected area, removing mold-infested materials, structural cleaning, air filtering, and drying.

During containment, the affected areas are isolated to prevent the mold from spreading any further. Containment is as simple as arranging plastic barriers to separate the contaminated areas from the non-contaminated areas. Next, the team removes damaged contents such as molded carpet, drywall, and furniture. After the damaged materials are removed, structural cleaning continues.

Although different kinds of mold call for specific cleaning agents, most of the same procedures are followed. Antimicrobial agents destroy mold so that the microscopic organisms are no longer able to multiply.

After structural cleaning, air filters and drying devices are used to dry out the home. Once the drying fans and dehumidifiers are running, the mitigation crew uses moisture meters to track the amount of moisture in the air. Once dry, the mitigation crew contacts the restoration team to begin rebuilding.

Why it Matters

Mold isn’t just gross; it can be extremely harmful to your health and home. To get rid of mold, prompt and professional abatement is crucial. If you suspect mold or experience a water-related property incident, give Level Creek a call! Level Creek Property Restoration offers 24/7 emergency services to help protect and restore your home.

Level Creek Property Restoration Offers 24/7 Emergency Services

When Accidents happen: Home Vehicle Collision Repair

2025-03-26T00:00:00.05Z

My house got hit by a car?!

In the world of Door Dash, Uber Eats, self-driving cars, distracted drivers, Lyft and the like it has become a more common place to have the home you live in struck by a car. Really? The answer is yes. Last year. Level Creek Property Restoration completed repairs on close to a dozen homes that were damaged in one way or another by a vehicle impact. When this happens there are a few things that can happen. Most importantly and typically, insurance companies will be involved. We have seen both the driver’s insurance company and the homeowner’s insurance company pay for the damage. Hopefully, both parties are insured.

It is important for the contractor you choose to know who they will ultimately be dealing with regarding the damage. Typically, if your insurance company is handling the claim, you will be responsible for your deductible and should be reimbursed for the deductible once your insurance company settles the claim with the driver’s insurance company. If you choose to have the driver’s insurance handle the repairs directly this is most likely not the case. Either way, you need a company that is a restoration contractor that understands the insurance process to handle the repairs. A qualified restoration contractor knows how to estimate, communicate and navigate the insurance claim process.

If your home has experienced an unfortunate run in with a vehicle, the professionals at Level Creek Property Restoration are here to help 24/7.

5 cancer-causing pollutants lurking in your home

2021-03-19T00:00:00.05Z

5 CANCER-CAUSING POLLUTANTS LURKING IN YOUR HOME

Home should be a haven, but if the indoor air is laden with carcinogens, your family’s health could be at risk. Learn about the most common cancer-causing substances lurking in your home and how to get rid of them.

Cigarette Smoke

Secondhand smoke is the third leading cause of lung cancer and can also cause heart disease. In children, exposure to secondhand smoke can lead to asthma attacks, ear infections, and sudden infant death syndrome (SIDS).

To eliminate cigarette smoke from your home:

Don’t smoke inside.
Create a designated place for guests to smoke outside.
Consider quitting—“firsthand” cigarette smoke is an even more dangerous carcinogen than secondhand smoke.

Formaldehyde

This colorless, flammable gas is one of the most widely recognized, volatile organic compounds (VOCs). It has a pungent odor and is off-gassed from numerous items in your home, including building materials, insulation, fabric, paint, paper products, and cosmetics. Formaldehyde is linked to lung cancer, leukemia, and asthma.

To eliminate formaldehyde from your home:

Choose exterior-grade pressed wood for remodeling projects.
Only use particle board if it’s laminated to protect against off-gassing.
Avoid air fresheners and use unscented soaps and detergents.
Open the windows when the weather is nice to ventilate the interior.

Radon

This colorless, odorless, and tasteless gas is a byproduct of uranium breaking down in the soil beneath your home. Radon is the number one cause of lung cancer among non-smokers and the second leading cause overall.

To eliminate radon from your home:

Purchase a do-it-yourself radon test kit to find out if your levels are high.
Seal and caulk any cracks in the foundation and basement walls.
Install plastic sheeting in the crawlspace to act as a radon barrier.
Install a radon mitigation system to divert the gas harmlessly into the atmosphere.

Ozone

When located high in the stratosphere, ozone protects the earth from the sun’s damaging UV rays. However, ground-level ozone is the primary ingredient in smog. It causes and exacerbates respiratory problems and increases the risk of lung disease.

To eliminate ozone from your home:

Don’t use ozone-producing office equipment, including laser copiers and printers.
Research electric air cleaners and ion generators carefully before purchasing. Many of these products generate ozone as a byproduct.

Asbestos

The most common place to find asbestos is in older buildings with vermiculite insulation, “popcorn” ceilings, and cement board siding or shingles. Asbestos can cause respiratory disease and various types of lung cancer.

To eliminate asbestos from your home:

Hire an asbestos abatement service to test and remove asbestos-containing building products from your home. This may only be necessary if you’re planning a renovation or repair because asbestos is harmless if you leave it undisturbed.

If you suspect high levels of carcinogens in your home, Level Creek for help. Call us 24/7 at [[phone]]

FAQS about water, fire & smoke damage restoration

2021-03-17T00:00:00.05Z

FAQS ABOUT WATER, FIRE & SMOKE DAMAGE RESTORATION

If your home has been damaged by water, fire, or smoke, you probably have questions about the restoration process from Level Creek. Find the answers here.

How long does it take to clean up water, fire, or smoke damage? Every case is unique. The time it takes depends on the extent of the damage and how many rooms are affected. We will be able to provide you a better-estimated timeline upon a site inspection. We also allow each of our customers complete transparency throughout the entire restoration process to keep you aware of the scope of work, status, and expected completion date.
What is the cost to repair water, fire, or smoke damage? The degree of damage greatly impacts the repair cost. We would be happy to provide you with an estimate when we assess your property.
Who is responsible for the home restoration costs? The property owner is responsible. However, we recommend calling your homeowner’s or renter’s insurance provider as soon as you discover the damage. Detail the situation, file a claim, and find out if you’re eligible for reimbursement. We would be happy to coordinate things with your insurance provider on your behalf.
Can I clean up fire and smoke damage myself? We strongly recommend hiring a professional for this kind of work. Cleaning up a fire-damaged house puts you at risk of smoke and fume inhalation and structural collapse. Our experienced team has the proper equipment and expertise to deliver a job well done.
What can I salvage after a fire? If you took anything with you as you evacuated the house, keep it in your possession. Avoid re-entering the building until fire damage restoration is complete. Until then, we’ll carefully assess the condition of your belongings to help you decide what personal property restoration you want to pursue. Everything is documented and accounted for during this process.
Is it possible for water damage to be hidden? While common signs of water damage include stains on the walls and ceiling, puddles on the floor, and visible mold growth, hidden leaks aren’t as obvious and may go unnoticed for a long time. Be on the lookout for a lingering musty smell, sounds of running water, and an unexplained increase in your water bills.
How does water damage restoration work? We utilize a process called rapid structural drying. This involves water extraction, airflow, dehumidification, and temperature control to restore your home. We can also mitigate mold growth, a common side effect of water damage.
How do I hire a restoration company? Call Level Creek at [[phone]]